A statement regarding COVID-19 and the 2020 Holiday Season:
We appreciate your patience through the holiday season (October, November, and December) as we work diligently with our vendors/manufacturers to fulfill orders in a timely fashion. People all over are experiencing the effects of the virus very differently. Even though we are open and functioning, we depend on a lot of other companies to make orders happen. Our manufacturers, in particular, are hurting and seeing international product shipments coming in at a very slow rate. Please call us if you are at all worried about shipping time and we can give more information regarding progress. Thank you very much for your patience and understanding.
Shipping Rates (Contiguous 48 States Only)
(4 - 8 Business Days)
We can offer expedited shipping (2-Day, Overnight, etc) on some products, please call us to see if we can accommodate your needs.
Shipments to states outside the contiguous United States (Alaska, Hawaii...) ship via USPS Priority Mail for $24.95
International shipping rates are calculated at checkout, we do not offer free shipping on international orders, international shipping can costs $50 or more. Our international shipping is very limited. If we do not offer shipping to your country, we may be able to make specific exceptions - please give us a call.
We strongly recommend thoroughly checking your order before it is placed. Due to the quick turnaround with processing orders, any changes to the style or size cannot be made once the order has been placed. In addition, orders cannot be canceled once they are placed.
Once your order ships, we will send you an email with the courier and tracking number.
Depending on the courier and type of shipping chosen, there may be a delay from the time you order ships to obtain the tracking number.
There may also be a delay before the tracking number becomes active on the courier’s system. If the information has not appeared on the courier’s website, please try again later.
We do not ship any orders with signature requirements. This is mostly in part due to the fact the majority of people ordering will not be home to sign for packages upon delivery, and will, in turn, not be expecting to have to sign for the package anyways. There are a few other reasons we do not have this method as a default but if it is something you feel would work best for you, please feel free to call us and we
would be happy to work with you as best as we can.
Lost / Stolen Packages
Once an item is shipped, we are handing the responsibility off to UPS, FedEx, or USPS. We are fully confident that if they are provided with an accurate address, they will be able to get the product to you. If you have not received an item that has been marked as delivered, we are more than happy to help you track it down, but are not responsible for lost and/or stolen packages if the delivery is confirmed by the carrier. Here are some common solutions that we have used to help people find lost packages:
· Checking with a neighbor or someone in the house/apartment complex who might have received the package
· Checking with the Post Office if the package went through USPS
· Checking the tracking to see if there are notes about the delivery
· Checking the address you entered on the original order to make sure it is correct
We will do our best to work with you and will file a claim on your behalf. This is a lengthy process, however, and we cannot guarantee the outcome. It is for this reason, that we are not responsible for a lost or stolen package if the following requirements were met:
· We shipped the package to the address you provided
· We have tracking information that shows the package has been delivered
· We have worked with you and our mail service extensively, including the issue of a Federal Claim, and have come to the conclusion that the package reached the address you provided, and we were no longer in control of it
We rarely ship out from our location due to the fact that we use manufacturers warehouses around the country to fulfill orders. This means that while we are attempting to ship things very quickly, it is also extremely challenging to make any changes to an order once it is placed. This includes address changes, size changes, and cancellations in general. We will do our best to make these changes for you, but we are not responsible for the mistakes made in placing an order.